According to EU law for skincare products WE DON’T accept returns or exchanges unless the product is closed and not used. We accept cancellations up to 2 days after your order.
The customer returns the product/s via any courier company he chooses and pays the return cost exclusively. Returning charging the return cost to HERBANA will not be received.
In order, to qualify for product/s replacement, all the following conditions must be met:
return product/s within 5 days from the day you received your order
returned product/s must be unused
118, KOSTA VARNALI STR
Postal Code: 13231
For further information, please contact with our customer support at +302111197986.
or via email email@example.com
In case of a “Defective on Arrival” product situation, HERBANAtakes full responsibility concerning return cost, product replacement and reshipping cost.
Return Policy remains the same as described above.