According to EU law for skincare products WE DON’T accept returns or exchanges unless the product is closed and not used. We accept cancellations up to 2 days after your order.

Return Cost

The customer returns the product/s via any courier company he chooses and pays the return cost exclusively. Returning charging the return cost to HERBANA will not be received.

In order, to qualify for product/s replacement, all the following conditions must be met:

return product/s within 5 days from the day you received your order

returned product/s must be unused


Returning Address

HERBANA COSMETICS

118, KOSTA VARNALI STR

PETROUPOLIS, ATHENS

GREECE

Postal Code: 13231


For further information, please contact with our customer support at +302111197986. 

 or via email [email protected]


Defective Products

In case of a “Defective on Arrival” product situation, HERBANAtakes full responsibility concerning return cost, product replacement and reshipping cost.

Return Policy remains the same as described above.